At Nueds Sensuals, we take great pride in the quality of our products. Due to the personal nature of our fragrance and body oils, all sales are final. Returns & ExchangesFor hygiene and safety reasons, we do not accept returns or exchanges on opened or used products. Damaged or Incorrect OrdersIf your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@nuedsensuals.com with:Your order numberA description of the issueClear photos of the product and packagingWe will review your claim and, if approved, provide a replacement or refund. Lost or Stolen PackagesOnce an order has been marked as delivered by the shipping carrier, Nueds Sensuals is not responsible for lost or stolen packages. If your package is lost in transit, please contact us so we can help you file a claim with the carrier. Order CancellationsOrders may be canceled only if they have not yet been processed or shipped. Once an order has been fulfilled, it cannot be canceled. Refund Processing If a refund is approved, it will be issued to your original payment method. Please allow 3–10 business days for your financial institution to process and post the refund. Chargebacks If you experience an issue with your order, we encourage you to contact us first at support@nuedsensuals.com so we can resolve it promptly.If a chargeback is initiated after a refund has already been issued, we reserve the right to provide documentation to the payment processor or financial institution showing that the order has already been refunded.
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